Patient Instructions for medical record requests 

Rheumatology Associates outsources our release of information process to HealthMark Group.  

HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. A complimentary copy of your record will be made available through HealthMark Group’s website, https://requestmanager.healthmark-group.com/. First time users are required to register for an account before accessing the website.  

You may also submit a request electronically to HealthMark Group by registering for an account at https://requestmanager.healthmark-group.com/. Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s Request Manager website. To follow up on the status of your medical record request, you may contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com. 

Instructions for Third Party medical record requests 

If you would like to request a copy of a patient’s record, please submit a HIPAA-compliant authorization to our office via fax at 214-540-0701. Additional methods of requesting records may be found on our website at https://requestmanager.healthmark-group.com/register. If you have already submitted your request, please allow 3-5 business days for processing. If you are calling to check status on a previously submitted request, you may contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com.